Support
Submit a support ticket
Tell us what is wrong and an engineer will pick it up. Most issues are resolved remotely.
- Log itYou get a reference number straight away, by email too.
- We triageCritical issues jump the queue and are called back first.
- We fix & update youRemotely where possible, on-site when needed.
Business stopped?
Log the ticket as Critical and call us now:
(+27) 12 004 0583
Existing portal user? Open the client portal · Knowledge base
Before you log
Quick fixes that solve a lot
01
Restart it
A full restart (not sleep) clears many app, update and network glitches.
02
Check the cables & Wi-Fi
Is the network light on? Can colleagues connect? That tells us where to look.
03
Screenshot the error
Attach a photo or screenshot of any message — it speeds up diagnosis.
04
Suspicious email?
Don't click links or open attachments. Log a Security incident and we'll check it.